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Build A Harmonious Environment And Actively Build A Vigorous And Positive Enterprise

2020 Quality Credit Report 2020 Quality Credit Report


Time:

2021-07-02

For a long time, Henan Yuguang Gold and Lead Group Lead Salt Co., Ltd. has followed the marketing concept of honesty, friendship, cooperation, and win-win, adhered to the business tenet of "quality first, reputation first", and is committed to providing customers with first-class products and services. And have long-term good cooperative relations with many customers. In the process of building the quality management system, the company started from the source of procurement, strengthened the control of ra

1. Corporate Quality Concept

For a long time, Henan Yuguang Gold and Lead Group Lead Salt Co., Ltd. has followed the marketing concept of honesty, friendship, cooperation, and win-win, adhered to the business tenet of "quality first, reputation first", and is committed to providing customers with first-class products and services. And have long-term good cooperative relations with many customers. In the process of building the quality management system, the company started from the source of procurement, strengthened the control of raw materials, and improved product quality by strengthening process control, process improvement, equipment transformation and renewal, etc., and it is the company’s responsibility to produce high-quality products that meet customer needs. Consistently pursue, never give up the persistence and pursuit of social responsibility, so that the reputation of the company and the reputation of the brand have been continuously improved.

2. Enterprise quality management

(1) Quality management agency

In order to ensure the effective operation of the quality management system and avoid the phenomenon of slandering and wrangling during the operation of the system, special regulations have been made on the job responsibilities of the various departments and related units of the company. The general manager is responsible for organizing and implementing the relevant national policies, policies, laws and regulations and instructions on quality, environment and occupational health and safety; ensuring the establishment, implementation and maintenance of the quality, environment and occupational health and safety management system; the deputy general manager is responsible for the management of the company’s system management manual Audit and review of quality, environmental and occupational health and safety goals, indicators and environmental protection and occupational health and safety governance projects; responsible for the establishment, implementation, maintenance and improvement of the company's quality management system. And authorized the Science and Technology Quality Department as the central management department of the company's quality management system to supervise, inspect and assess the operation of the quality management system. The company has 7 functional departments and 3 branch factories, and each production plant has set up full-time and part-time quality managers to take charge of the quality management work, and clarify the quality responsibilities of managers and employees at all levels throughout the company. Authorities, clarify the quality standards, quality control and quality improvement of each link of the product, unremittingly improve product quality, continue to strengthen quality awareness, and carry out QC group activities, quality and efficiency improvement, rationalization suggestions, "quality month" and other masses Quality activities. Fully mobilize the enthusiasm of all employees to participate in quality construction and improvement.

(2) Quality management system:

The company began to fully implement the IS09001 standard in 1996. In 1998, the company successfully passed the IS09001 quality system certification of the China Quality Assurance Center; at the end of 2003, it successfully passed the IS09001 quality management system, IS014001 environmental management system and OHSAS18001 of the China Quality Assurance Center. Occupational health and safety management system integrated management system certification. In 2017, the company passed the new version of "Quality Management System Requirements" (GB/T19001-2016) and "Environmental Management System Requirements and Guidelines (GB/T24001-2016) Standard Certification Audit. All systems accept and pass the annual supervision audit or reassessment of the certification body every year.

Quality policy:

Pursuing honesty and trustworthiness, customer satisfaction,

Taking green production and protecting the environment as our own responsibility,

Take standardized management and guarantee safety as measures.

Adhere to the strategy of sustainable development, strive to build well-known brands at home and abroad, keep pace with the times, and strive to be first-class.

Quality goals:

In 2020, the pass rate of products out of the factory is 100%, and the actual completion rate is 99.98%.

In 2019, the customer satisfaction rate was over 98%, and the actual completion was 98.48%

Quality education:

The company has established a training management system, formulated an annual training plan and organized its implementation, and has training records for related quality education and training

Quality regulations:

The company has implemented quality laws and regulations well, and there is no record of violations of laws and disciplines.

(3) Quality and safety risk management

The company focuses on quality risk control and emergency response capacity building. According to the company's management requirements and the characteristics of the products produced, corresponding functional departments have been established, and the corresponding responsibilities and requirements for quality risk control have been clearly defined for the procurement, technology, quality, production, and sales departments. And for special and critical processes, "Special Circumstances Handling Methods" are formulated to prevent them. And formulated a series of measures such as "procurement control procedures", "supplier evaluation, selection control procedures", "production and special process confirmation control procedures", "product three packs control procedures", "product realization planning control procedures" and other measures , Manage and control all stages of product production. Always identify product process design and implementation planning stages, procurement management, equipment management, human resource management, product production process, product inspection phase, product inspection phase, product after-sales service and management changes in the process of quality risk points , Fundamentally eliminate the occurrence of quality risks. The handling and control of the above-mentioned risks have special system guarantees, full-time departments and leaders are responsible, and standard operating procedures, which are fast, efficient, and effective. For the quality accidents that have occurred, sum up the lessons of quality accidents, and formulate effective corrective measures to prevent the recurrence of similar accidents according to the causes of the accidents. Form an accident investigation report, analyze the underlying causes of the accident, and organize the implementation of corrective and preventive quality improvement activities.

3. Quality and Integrity Management

The company puts the construction of quality integrity in a prominent position, promotes the construction of a quality integrity system, and strengthens the construction of a quality integrity culture.

(1) Quality Commitment

The company's quality commitment is: strictly implement the quality policy and achieve the quality objectives, promote the continuous improvement of the quality management system and product quality, and achieve customer satisfaction. The company strictly abides by the "Product Quality Law" and other laws and regulations, strictly implements product standards, meets customer requirements, eliminates false propaganda, resolutely resists untrustworthy and illegal acts, does not infringe the legitimate rights and interests of other companies, and follows the principles of fair, open and just competition. Market rules, conduct orderly competition, and build a market environment for honest operation and fair competition.

Always strive to enhance customer satisfaction. The company aims to enhance customer satisfaction, ensuring that customer requirements are determined and met. Through pre-sale, sale and after-sale extension stages to ensure customer satisfaction. Establish and maintain the "Customer Satisfaction Survey and Evaluation Procedure", using customer satisfaction surveys, customer feedback on product quality, user opinion surveys, lost business analysis, customer praise, claims and dealer reports, etc., to achieve the effect of customer service. Customer satisfaction is evaluated and the dissatisfied areas of customers can be improved in time to maintain the continuous trust of customers in the company.

Enhance brand awareness and implement brand management and market diversification strategies. Lay a solid foundation for product quality, develop target markets, and improve customer satisfaction. Establish and maintain a good image of the "Yuguang" brand with excellent products, high-quality services and a high level of market share. There is no best, only better. The company will continue to strive to improve customer satisfaction and quality CEDIT.

 

2020 Quality Credit Report 2020 Quality Credit Report